Opening a ServiceSG Centre in Serangoon Town Centre

Parliament Sitting: 18 Feb 2025

Mr Gerald Giam Yean Song: To ask the Prime Minister and Minister for Finance whether a ServiceSG Centre will be established in Serangoon Town Centre to serve residents requiring in-person assistance for e-Government services, given that the nearest centres are at One Punggol, Our Tampines Hub and Nee Soon Central; and (b) if not, why not. 

Written Reply by Mr Chan Chun Sing, Minister for Education and Minister-in-charge of the Public Service

The Public Service is committed to ensure that government services are accessible and inclusive. As we digitalise government services to make them more convenient for citizens to access, we are also making efforts to close the digital divide. This includes initiatives to enable digital access and help citizens learn new digital skills to transact with the government.

We have also started ServiceSG Centres to support citizens who need help with government e-services. Since 2021, we have expanded the ServiceSG Centre network to nine centres islandwide, including two new centres that opened in October 2024 at Woodlands and Bukit Merah.  

There is no plan in the short term to start a ServiceSG Centre in Serangoon town. However, we will continue to plan and expand the network of centres taking into consideration factors such as the level of needs in a locality, opportunities for integration of various existing government agency shopfronts within a locality for greater service delivery effectiveness, the availability of resources and the availability of suitable sites.